Attendos operations

One of the Nordic region’s leading private care company

Attendo is one of the largest private provider of health care services in the Nordic region. Attendo provide services within care for older people and people with disabilities, individual and families, and health, medical and dental care. The operations are divided by different contract models: own operations, outsourcing and staffing.

Different solutions for different customers

  • Own operations – where Attendo provides services in own controlled units/premises or provides services in customer choice models. Attendo has own units within care for older people, people with disabilities, individuals and families, as well as dental care and occupational health care.
  • Outsourcing operations – where Attendo provides services in publicly controlled units/premises or provides home care services based on outsourcing contract model. Attendo has outsourced units for care for older people, people with disabilities, individuals and families and health care.
  • Staffing - where Attendo provides temporary staffing of general practitioners, specialists, dentists and nurses for health care.

Own operations are based on framework agreements and outsourcing operations are based on outsourcing contracts, following a tender process. The customer contract period is typically 2-5 years. Staffing operations are normally based on framework agreements or direct contracts with durations of up to 4 years.

Attendo is found throughout the Nordic region

Attendo provides services in Sweden, Finland, Norway and Denmark. Services in own and outsoucing operations are offered in all countries while staffing services are only offered in Finland. The main operations are focused on care for older people and social care. In Finland, Attendo also offers health care services as well as dental care.

Own operations

57%

of net sales consists of own operations

 Experience to meet local needs

Attendo has extensive experience in constructing own homes and offer care placements to municipalities based on their local needs. When we build own operations, we take full responsibility for financing, designing, constructing, equipping and staffing these homes. Designing and construction is done together with real estate companies that construct, own and manage the facilities. In own operations, Attendo also offers private dental care as well as home care services in municipalities with customer choice.

Own operations means high standards of quality

Own operations is primarily operated by framework agreement without a volume guarantee. This puts specific demands on Attendo to offer excellent quality to both the client and the customer as well as reach out to those who will actively choose their care provider. To be able to understand the client’s needs and preferences is central, since it is the client's satisfaction that determines how successful Attendo is.

Advantages for the clients and patients

In own operations, Attendo has greater opportunity to affect the care experience of the client, patient and their relatives. Attendo’s lifestyle living with its unique concepts that characterize the entire operation is a good example of this.

Currently, Attendo has three concepts: Outdoors & Garden, Culture & Entertainment and Sports & Spa. It is about being able to offer a living in a stimulating environment where the client is given the opportunity to continue to develop their personal interests and where people can get together with neighbours that possibly share the same interests. The starting point is a conviction that we feel better with an active and more varied daily life. Within Outdoors & Garden, Attendo has documented clear improvements for many clients that come from other types of nursing homes, such as reduced intake of medicines, improved sleep and improved appetite. Together, this provide a greater quality of life.

Advantages for the municipalities

Attendo’s own operations offer many advantages to the municipalities that are our customers:

  • Long-term commitment – Own operations ensures a long-term cooperation between Attendo and the municipality. It means better security for the clients as well as for the employees.
  • Long experience – Attendo has vast experience in planning, building and operating different care units. This gives us valuable knowledge on how a nursing or care home is best designed in order to be functional
  • Freedom of choice and diversity – Clients can be offered a choice of different livings and different concepts, for example a lifestyle living with a focus on Outdoors & Garden.
  • Competence and quality – The municipality gets a cooperation partner who has expertise and experience in building and operating homes that improve quality of life.
  • Low risk – Attendo assumes the entire financial risk which means the designing, building and developing the care facilities.
  • Carefree – Attendo takes care of the entire process, from finding suitable property to financing, designing, building, acquiring furnishings and recruiting personnel.
  • Flexibility – Attendo offers municipalities the opportunity to meet changed needs and increased demands for care placements.

Own operations are found in:

Attendo operates its own units within care for older people,care for people with disabilities, individual and families, dental and occupational health care. Attendo has own operations in Sweden, Finland, Norway and Denmark.

 

Outsourced operations

33%

of net sales consists of outsourced operations

How it works

Attendo operates units owned by municipalities e.g. the customer, through outsourced operations. The service offerings consist of, for example, care for older people, group homes for people with disabilities or health care. Attendo offers employment for co-workers in the units while the municipality has a continued responsibility for the premises where the services are rendered. Municipal agreements generally cover a two to five year period with an extension option. After any extension period must be renegotiated.

Advantages for the clients and patients

For clients, Attendo contributes to freedom of choice and quality development in the care. In the outsourced units, the client takes part  of Attendo's business model with leadership, values and quality work that focuses on empowering the individual and creating a better care experience.

Advantages for the customer

For municipalities, Attendo is a cooperation partner that contributes with new ideas and drives development forward. The municipalities have a challenging task to satisfy a growing number of older peoples’ need for health and social care while simultaneous saving taxpayers’ money. Attendo offers the municipalities competence and organisation that enables the municipalities to focus on other prioritised areas.

Outsourced operations are found in:

Outsourced operations are found in all of Attendo’s care services as well as in healthand dental care. Attendo has outsourced operations in Sweden, Finland, Norway and Denmark.

Staffing activities

10%

of net sales consists of staffing services

How it works

Attendo offers medical personnel in the form of general practitioners, specialist physicians, dentists and nurses within primary, emergency and specialist care for shorter and longer assignments. Attendo staffs everything from psychiatric units to radiology departments at regional hospitals. A common staffing situation is when a customer has a temporary resource need due to sick leave and quickly needs to find a replacement with the right competence.

Advantages for patients

Attendo’s staffing services contribute to a reduction in the number of cancellations, a reduction in-patient wait times and increases accessibility to care. Attendo even provides remote geographical areas of Finland with qualified medical personnel and thus contributes to the reduction of physical distance between patient and health care facility, which is of major significance to its citizens.

Advantages for the customer

Attendo creates flexibility for care givers and solves both temporary and structural competency needs within health and social care. A partnership with Attendo enables more municipalities to offer good quality care to theircitizens and supports both regional and local development.

Staffing services are found in:

Staffing services are represented within health and social care throughout Finland.

Half of all of those who graduate from medical training in Finland begin working at Attendo. Clinics where Attendo assists with physician staffing in Finland see 3 million patients each year.

Attendo values

Competence - for us, competence means for example that we take pride in being at the forefront of quality in our industry and that we are willing to share our results openly.

Commitment - for us, commitment means for example that we have a ”can do attitude” and always try to exceed expectations.

Care - for us, care means for example that we make people feel safe & secure.

Contact

Attendo is the largest private provider of care services in the Nordic region. We provide services ranging from elderly and social care to health, medical and dental care. For more information contact us at +46 (8) 586 252 00.