Sustainability

Sustainability at Attendo

Sustainability at Attendo is focused on three main areas: development of society, our employees, and quality of care and health care. These areas have been identified as the most important to Attendo and our stakeholders. As part of the society development objective, Attendo’s ambition is to lead the establishment of new homes to meet the needs of society for new nursing home beds. The objective for the focus area ‘our employees’ is for Attendo to offer a stimulating workplace for everyone who wants to make a difference.

Stakeholder dialogue

In the quality area, Attendo is striving to maintain and further improve its leading positionin quality and customer satisfaction. Attendo engages in dialogue with the company’s stakeholders, ie. customers, patients, their relatives, local authorities, employees, suppliers, investors, politicians, and government bodies. The stakeholder dialogue improves our understanding of their expectations and provides input for potential improvements.

We track satisfaction among customer, patients and their families through periodical surveys as well as ongoing discussions in dayto- day operations. We strive to always base our actions on the needs and wishes of the customer or patient. Employee preferences and opinions are discovered by means including employee surveys and appraisal interviews.

Development of society

Attendo helps solve many critical social problems. One long-term problem is that the public sector have difficulties managing the large investments required as an ageing population increases the need for care and health care services. Care and health care is the largest single public expenditure item in all Nordic countries.

Our employees

The competence, commitment, and care of Attendo employees are critical in ensuring that our customers, patients, and their families are satisfied with our efforts. People in various phases of life, with varying nationalities and needs, benefit from Attendo’s care and health care every day. That is why a diverse workforce is so important.

Quality of care and health care

Attendo’s quality work goes well beyond the requirements stated by law and payors. It gives us the opportunity to offer market-leading quality of care and to drive development in the sector.Much of what is currently considered generally accepted praxis in the Swedish care sector, such as social documentation, contact persons, and “personal time” are the results of Attendo’s development work.

Attendo values

Competence - for us, competence means for example that we take pride in being at the forefront of quality in our industry and that we are willing to share our results openly.

Commitment - for us, commitment means for example that we have a ”can do attitude” and always try to exceed expectations.

Care - for us, care means for example that we make people feel safe & secure.

Contact

Attendo is the largest private provider of care services in the Nordic region. We provide services ranging from elderly and social care to health, medical and dental care. For more information contact us at +46 (8) 586 252 00.