Attendos quality system
The quality wheel is our model for systematic quality work. The wheel’s four parts - planning, realisation, follow-up and development - contain work approaches and methods for daily work as well as for measuring, following up and developing our operations.
Order and clarity begin with good planning to ensure that resources are used in the best way. Users’ life stories, care plans, risk analyses and other descriptions of the activities the user needs, make up the basis for planning.
Attendo’s quality system aims to ensure that care will be as good as possible. The client’s contact persons and valuation coaches, as well as our work with reporting special events and analyses are highly significant in regard to the quality of daily work. Planning sheets and check lists are used to ensure that all care activities are executed. Work is also facilitated by a number of manuals and instructions.
Attendo constantly strives to improve and actively work with follow up and development. Each month the quality work in the operation is followed up with the help of a quality thermometer. The thermometer is based on the gathered results from nine areas: client surveys, serious events, external reviews, internal quality reviews, reporting special events/systematic quality work, innovations and projects, valuation work, risk assessments and implementation plans/method work.
There is nothing that cannot be improved and Attendo’s operations are no exception. Attendo’s development work is based on such things as surveys, internal quality audits and external quality reviews. Both large and small changes contribute to development, which is why creating a culture where continuous improvement is encouraged and good ideas are put into use, is highly prioritized. Attendo’s employees play an important role in the development of the operation. The quality department supports operations with activities and information that further improves quality.