About Personal Information Handling

Attendo is a leading care and healthcare company that provides high quality services on behalf of public payors. To ensure that our services are adapted to each individual’s needs and wishes, as well as complying with the legislator’s requirements and/or the payors demands, Attendo collects and processes various personal information.

Our ambition is to make you feel safe when you provide personal information or other privacy-sensitive data to Attendo. We process and manage all personal information in accordance with a defined data protection policy that aims to ensure that we take the necessary steps to protect sensitive data.

All processing of personal information is based on the provisions of applicable privacy protection legislation and in accordance with the EU General Data Protection Regulation (GDPR), as well as other guidelines applicable to the Attendo Group.

WHO IS RESPONSIBLE FOR YOUR PERSONAL INFORMATION?

Attendo AB (publ) is legally responsible in accordance with the EU General Data Protection Regulation, for all the processing of personal information that takes place in all parts of Attendo.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We usually use personal information for the following purposes:

  • To provide personalized care and healthcare in accordance with applicable laws and regulations; this includes reporting and planning of care and healthcare actions.
  • To apply for tax deductions for your household services
  • To create and manage invoices
  • To handle applications, answer your questions or inform you about changes / news regarding our service offering or available positions
  • To be able to fulfill our obligations as an employer

Personal information is stored for as long as is required to meet the above purposes, or as long as we are required by law to do so. Personal information that is no longer required is deleted periodically.

WHAT ARE YOUR RIGHTS?

You are at any time entitled to request a transcript of the personal information we have stored about you. If you request this more frequently than once per calendar year, an administrative fee will be charged to handle your request.

If information about you is incorrect, incomplete or irrelevant, you have the right to have the information corrected, changed or deleted. You can also revoke your consent at any time without any legal requirements. However, information held due to a statutory requirement for storage will not be deleted; for example, due to accounting rules or information needed to enable Attendo to fulfill its commitments to customers and/or employees.

To request information about the personal information we have about you, or to make changes to existing information, please contact us by filling out and submitting the form provided on this page as instructed on the form. Do not forget to attach a certified copy of a passport or other valid ID documents of your (and, if applicable, your agent’s) identity. Otherwise, we will not be able to fulfill your request.

DISCLOSURE OF PERSONAL INFORMATION

Attendo may only disclose your personal information to third parties when needed to deliver our services or to fulfill our commitments to, for example, a public payor. For example, we can disclose information when we are required to use the local authority’s journal system, to the Tax Agency for application of tax deductions, for distribution of salary specifications, and to payment agencies for collection of claims.

In addition, your personal information may also be disclosed to Attendo's IT service providers. This means that your personal data may be sent outside the EU / EEA area. When transferring to third party countries, Attendo will ensure that necessary safeguards have been taken.

Attendo AB (publ) is legally responsible for all personal data handled by the parent company and the subsidiaries. The suppliers that Attendo use act as Personal Data Assistants. The Personal Data Assistants are required to follow Attendo's instructions and are not entitled to disclose your personal information to anyone else or to use them for other purposes than those covered by Attendo's instructions. Personal Data Assistants are also required to take technical and organizational measures to protect your personal data.

Personal information may also be disclosed when required by law, regulation or by court or government decision.

HOW DO WE PROTECT YOUR PERSONAL INFORMATION?

We are continuously taking technical and organizational measures to protect personal data from loss, manipulation and unauthorized access. Our security measures are continuously adapted to keep up with technical developments and to prevent possible threats.

ABOUT COOKIES

A cookie is a data file that a website requests to save to your computer. Cookies are used to give you access to various features and services, as well as to enhance your online experience.

There are two different types of cookies: permanent and temporary. Attendo's websites use both types of cookies to save statistics about how many visitors we have and which pages they visit. We do not save any personal information in cookies.

If you do not accept cookies, your browser may be set to automatically deny local storage of cookies or inform each time a site requests to store a cookie. Through the browser, stored cookies can also be deleted.

Choosing to deny or delete cookies relating to Attendo's websites may affect your online experience, and cause certain features to not work properly.

CONTACT

Questions regarding Attendo's privacy and data protection are answered by the appointed Data Protection Officer in Attendo (DPO) or by Data Protection Managers in each country (DPM). Send your questions in an email to dpo [at] attendo.com and we will make sure you get the answers from the right person.

Requests for transcripts or changes to personal information are to be found on the form available for download on this page.

The forms should be sent by post to address:

Attendo AB
Att: Local DPM
Box 715
182 17 DANDERYD
SWEDEN

Do not forget to attach a certified copy of valid ID documents of your (and, if applicable, your agent’s) identity. Otherwise, we will not be able to fulfill your request.

Attendo values

Competence - for us, competence means for example that we take pride in being at the forefront of quality in our industry and that we are willing to share our results openly.

Commitment - for us, commitment means for example that we have a ”can do attitude” and always try to exceed expectations.

Care - for us, care means for example that we make people feel safe & secure.

Contact

Attendo is the largest private provider of care services in the Nordic region. We provide services ranging from elderly and social care to health, medical and dental care. For more information contact us at +46 (8) 586 252 00.