Focus area: Empowered employees

All care is created in everyday situations, in the personal encounter between Attendo’s employees and the customer. At Attendo, we are working to give employees the conditions necessary to deliver excellent job performance. We are doing this by basing our care on clear values, excellent leadership, personal development opportunities and encouragement to help improve care delivery.

A company with clear values

Attendo is a large company with a large workforce. Our mission and our values are both an ambition and a tool. The values - competence, commitment and care - function as signposts towards fulfilling the mission: Empowering the individual. The mission means that we must see, support and empower every person under our care so that they can lead independent and meaningful lives.

Values work is based on the circumstances in each individual unit and local situations. A regional values organisation is gathered under a national umbrella responsible for delivering training, spreading information and developing practical tools used in values work. Regular “values weeks” ensure special focus on values work.

Focus on care heroes

Attendo maintained its focus during 2021 on recognising employees who make a difference in care. Each region in Scandinavia has recognised a regional Care Hero who has tested new methods, demonstrated particular ability to elevate care or has been a role model to others. All Care Heroes have been profiled in Magasinet Omsorg, a customer and employee magazine distributed in more than 26,000 copies in Attendo Scandinavia. The employees voted and named Ahmed Idris Omar, a cleaner at Attendo Skutan in Huddinge, Sweden the Care Hero of the year in Scandinavia.

Respect for people’s differences

Attendo welcomes employees from various cultural and ethnic backgrounds. Every Attendo employee must be treated respectfully and given equal working conditions of employment, working conditions and opportunities for career development.

Attendo wants proud employees who uphold the principle of the equal dignity of all human beings. We we actively work against all forms of discrimination - among employees, among customers, and between customers and employees. Managers discuss and regularly inform employees about Attendo’s efforts to prevent discrimination.

Satisfied employees

Attendo is firmly committed to being an attractive employer and believes employees should be happy with their personal work situation and their immediate managers. We continuously track employee opinion through annual performance and development reviews, monthly workplace meetings and daily dialogue. Regular “temperature readings” are used to keep tabs on our employees job situations and how satisfied they are with their jobs and workplace.

Ongoing skills development

Attendo offers training to new and existing employees. New employees are provided a thorough introduction including supervised shifts and a mentor programme. All skills development is based on individual plans. In addition, employees can participate in local, central and digital trainings. We also offer on-the-job learning and encourage job rotation.

Attendo Talents, a new tool that gathers all employee skills and skills development together, was introduced in 2021. Two extra days off and a higher wellness benefit has been offered to employees to ease their recovery after the pandemic.

Managers with extensive personal responsibility

Attendo works systematically to recruit and develop the best managers. At Attendo, leadership is all about accountability, visibility and accessibility. Local managers bear personal responsibility for their operations and delegate responsibility so that employees feel empowered. Support functions and procedures ensure that operations maintain a consistently high minimum level.

A good work environment

Attendo works actively, systematically and preventively to reduce risks and promote employee health and safety. We train managers and employees to assess risks and act in a manner that ensures safe and secure workplaces and prevents the risk of threats and violence. Sickness leaves are followed up to help employees quickly return to work.

An employer people can count on

Attendo’s many employees are the key to operating the business responsibly. Attendo strives to be an employer people can count on, one that promotes and respects employee rights, maintains good employment and working conditions and focuses on the work environment, company culture and opportunities to grow and develop.

Attendo strives to have constructive relationships with employees and their union representatives. Cooperation and constructive dialogue are expected aspects of getting Attendo’s employees to feel empowered, find meaning in providing care and feel committed to Attendo’s customers.

In response to a much-noted documentary on Swedish Radio in the spring of 2021, all employees of Attendo Scandinavia have been offered training in whistleblower protection. Operational managers and key individuals have also been offered training in communicative leadership.

Also during the year, Attendo held Covid talks at all local operations in Scandinavia aimed at gathering employees’ views on how the pandemic was managed.