Giving people with care needs access to high-quality care services is a fundamental part of a sustainable society. By responsibly offering more people access to high-quality care at a lower cost than public providers, Attendo plays an important role in solving society's care needs across the Nordic region.
Impact on the surrounding community
The care Attendo provides has an obvious impact on our most important stakeholders and target groups as well as on society at large. Impact arises for individuals and for society, as well as within the business and externally, for example when we procure goods and services needed to fulfil our care delivery.
Code of conduct
Attendo and all employees are subject to an extensive and complex set of laws and regulations. Our Code of Conduct describes how our employees and we as a company should carry out our daily work in a way that meets the demands and expectations of the world around us as a responsible social actor. Attendo also requires our major suppliers to comply with the code.
Contribution to the economy
Attendo’s operations create several positive effects on the economy. Our main contribution is the care we provide and the jobs it creates, both while we are building new facilities and while we are running day-to-day operations. A normal-sized nursing home employs around 30 full-time workers during construction and around 50 full-time workers during operation. Attendo is also a significant taxpayer in its home markets.
Attendo's key stakeholders
Care recipients
Care recipients are the individuals who benefit from our care. They have assessed care needs and want to receive the right care at the right time, be met by staff who recognise their individual needs, and live a dignified, independent and meaningful life.
Employees
People are the basis for delivering care services. They want the right conditions to carry out their work, a good working environment and
leaders and colleagues who are present, knowledgeable and supportive. Employees want the opportunity to influence the content of their work and their own development.
Relatives
Relatives are those who have personal ties to the care recipient, usually the immediate family. They are often very concerned about safety and well-being. They want to feel and see in action that their loved ones are receiving safe and competent care from staff they trust and have a good dialogue with. They are a group that values clear and frequent communication and information.
Customers
Clients are local authorities, welfare regions or government agencies responsible for care in the markets where Attendo operates. Clients expect care to be delivered in accordance with agreements and regulatory requirements, in a sustainable manner that provides good quality for the tax money spent. They also expect governance models and follow-up that ensure transparency towards citizens and control.